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Case Study

Case Study: Managing Anesthesia Services at Trinity Health’s Mercy Hospital and Medical Center

NorthStar’s more productive and efficient model of anesthesia care has had an impact on Trinity Health’s Mercy Hospital & Medical Center in severa...

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Case Study

Case Study: Partnering with Detroit Medical Center (DMC) to Strengthen Its Academic Mission

NorthStar Anesthesia began managing DMC’s anesthesia services, including its residency program, in July 2015. NorthStar’s more productive and...

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Article

What Can We Learn from the Customer Service Industry?

In the most recent Harvard Business Review, authors determined what behavioral traits contributed the most to highly ranked customer service represent...

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